INCOMPITENT SERVICE

Good Morning I’m very disappointed with your service App**** for 2 contracts on the 10th of May 2019 for Iphone 7 which R299 and data sim for R199 Got a message that it’s been approved on the 11th of May 2019 Few days ,got data loaded for the I phone 7 but I haven’t received the device yet, called to lay complain which I was not helped the consultant just said sorry. Next thing I receive a billing statement but the is no phone or data sim. 20th MAY you deducted 711.43 on my account while I haven’t received any of the two products, late 20th May I received the phone but you already deducted money. Data sim card activated on the 21st May but you already deducted money on the 20th which I had to reverse. Please amend this ,I expect a good service from you as I’m going To pay for this two contracts for the next 24 months Again both devices delivered on the 20th may, SIM DATA ONLY ACTIVATED ON THE 21 MAY AND I DON’T EXPECT ANY PRO RATA COS THE PAYMENT DATE IS THE 20TH, WHIS IS THE FULL MONTH. I don’t want an apology but this fixed. And I expect a correct billing for June, not this mistake again, or cancel the contract. Thank you FEEDBACK FRO M MTN :Thank you for your e-mail. Please note that it takes 3 - 10 working days for the device to be delivered and the sim card can only be activated once you have received it. Your invoice date is on the 11th and your debit order date is on the 20th hence you were billed on the 20th. Kind Regards, Nonkululeko Malambo MTN SA Reference Number: 295936