MM
Mpumelelo M
1 reviews | Active since Sept 2015
09 Feb 2016, 13:10
incompitent rude agent
i just got off the phone with one of your incompitent call center agents who was rude enoung to tell me she cannot assist me because she was not there when i signed my contract and is therefore unable to assist. i was at one of your branches but they could not assist because they were offline , when i call i get such treatment from your agents who didnt even take it upon her self to understand me. <br> <br> i need to find out why my debit order is this high because as per the agreement my payment is 194 but im paying 411 inclusive of insurance .
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MTN South Africa's replyOfficial
10 Feb 2016, 15:47Hello mpumi@15,
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our consultant. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that the matter has been escalated to the Post-paid management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our consultant. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that the matter has been escalated to the Post-paid management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply10 Feb 2016, 15:47
Official
Hello mpumi@15,
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our consultant. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that the matter has been escalated to the Post-paid management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our consultant. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that the matter has been escalated to the Post-paid management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,