AM
Ayanda M

1 reviews | Active since Apr 2014

18 Aug 2015, 16:41

Incompitent MTN Staff AND Billing Department

I upgraded in March<br> <br> <br> after which I queried my bill too date and was told its an open line -which was never communicated when I upgraded- which I amended and fixed this to make it top up<br> <br> <br> from there in July I paid you guys twice R 40000.00 and R2768.00 which I was told would bring the account up to date for the amounts in arrears and we would go back to normal. and would go back to paying at month end 1 month in arears<br> <br> <br> from there I received sms's saying I must still pay R948.00 which I queried telephonically 3 times in the last two weeks -11 Aug

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Sept 2015, 14:14
Official
Hello Ayanda Masango,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Our systems indicate that you are not owing any amount

Regards
Matshidiso
REQ:***