INCOMPITANT SERVICE PROVIDER

Well MTN has just showcased why it is not a leading Network brand as it has *********** staff members and poor customer service.<br> - I have been with MTN since i got my first mobile and today i witnessed unbelievable customer service. as i hold on the line right know iv been place on hold to talk to a supervisor since 14:00 and the time know is 15:00 <br> - MTN has dropped the phone on me 4 time while i have been addressing the issue with trying to conduct a sim swap.<br> - MTN has asked me for 3 questions 1) when i last loaded airtime? like who clocks in when last they loaded airtime. they should put out adverts to inform they customers to save their airtime loading dates. 2) which MTN plan are you on- iv been using my number for over 10 years so memorising plans was never been NB, i have no clue what plan I'm on and i informed them. i would advise that if you want people to know which plan thier on then send them reminders.<br> - what is the point of asking suck useless security questions anyways. i ricaed my sim card ask me about that information if you want security questions. <br> i have not had a phone for 3 days going on 4 because of MTN and their excuses. one being systems are not working.