HB
Heren B
1 reviews | Active since May 2011
07 Mar 2016, 10:45
***********ent Staff
I have been contacting mtn customer service since the 14 of December 2015 to action a change of banking details for my debit order on my account for the end of January 2016. I received a query on the 02 February 2016 query the branch where my account is held. After I complained they debited the wrong account.<br> today I receive a sms saying there were no funds available for the debit to go through. so now I ask you who or what do you have working at your customer care centers. the dumb ass mother ******s cant even get a simple change of debit order correct. its ****ing appalling
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Replies (1)MTN South Africa's replyOfficial
07 Mar 2016, 13:08Hello Heren,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly respond to the email address we have forwarded you with the correct banking you would like us to update on the system.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly respond to the email address we have forwarded you with the correct banking you would like us to update on the system.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply07 Mar 2016, 13:08
Official
Hello Heren,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly respond to the email address we have forwarded you with the correct banking you would like us to update on the system.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly respond to the email address we have forwarded you with the correct banking you would like us to update on the system.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
