*********** VS COMPETENT AT MTN

I have been a victim of impersonation, and Mario Singh knew this well. <br> On 1st Sept, R9330.00 was deducted by MTN from my account. I only received refund on 18th Sept. <br> Again on 1st Oct, R6964.40 was deducted. Immediately I contacted Mario Singh. To date no refund, though he promised a refund by Monday, 12th Oct. He rarely replies to emails and is ***********. <br> In mid-Sept I cancelled my debit order with MTN, yet R6964.40 left my Ac on 1st Oct. How possible?<br> <br> This morning I phoned the MTN ***** Dept and luckily this time a lady, Claudette, attended to my query. In 2 months, for the very first time, I received professional and reliable assistance from a very competent member of MTN staff. <br> She immediately looked at my online records, established my predicament and acted with a sense of urgency. She then contacted me, confirming that she had logged an urgent request for the refund accompanied by a reference number. She apologized and thanked me for my patience though it was none of her fault. <br> I was overwhelmed at her efficiency, commitment, courtesy and sympathy for my predicament. <br> <br> Mario Singh should learn these qualities, so intrinsically vital in the nature of his job. <br>