***********, ************* and unreliable agents.

End of May I I upgraded both my contracts telephonically as I was contacted by their agent, this was a first for me. Instead of the agreed upon amount of data that I was supposed to get, I only received half and I only realised this when they loaded my data on the 12th of July because in June I had only received prorata. I have been calling since then and I’m being sent from pillar to post without any help. 2 days back an operator that was assisting me said they will cancel both contracts so that I may be able to upgrade in store to my preferred package but it has been 48 hours and nothing has been done and I haven’t been contacted. Now I called and the operator who was helping just hung up on me and when I called again I was then told the system is online. I have been an mtn contract customer for almost ten years now and this honestly is a first for me. I have not had a problem before this but sadly if it is not sorted then I will go elsewhere.