*********** turn around-Request REQ:***

<p>on 13th Feb. I called MTN to cancel my contract and tell them I don’t want to upgrade ,Sandra told me i did upgraded on the 02/02/17 in Brynstan MTN got Apple 7,if i cancel now it will be early termination. I told them I now stay in Emalahleni i was at work in Mpumalanga I didn’t upgrade, I send certified Id copy with affidavit to MTN Saveways Cresent I got Ref number# ********** , I then later receive email with documents that were signed there, when the upgrade was made and the id copy attached there its the same as mine with 1st and 2nd name and surname but the issued date is different from mine the original 1,and the photo its for some1 else . I never meet .</p> <p> </p> <p>I never lost my id so I don’t know how was id issued to someone else from home affairs with same names, surname and id no, who's finger prints did they use, I’ve got no answers, i opened a case with Witbank police station its referred to Randburg police station to investigate,</p> <p> </p> <p>My problem is I have been making follow with MTN about my case as in today its not allocated or assigned to anyone on ***** dept. to investigate meaning I’ll be paying for a phone I signed for, Initials are written incorrectly, I am RD not DR , the signature its not the same as mine, the MTN system is poor because they didn’t match from my previous purchase of Samsung tablet in 2015 January, it they’re screening was competent enough non of this could have happened, But now because its my names on record its my debt.</p> <p>And no 1 I mean no 1 up there is doing they’re job..</p> <p>No one is assisting me,</p> <p>Hello Peter please help me,</p> <p> </p> <p> </p>