<p>A few weeks ago i started complaing to mtn that every single time i load airtime it vanished before i could use it...All i got was bad attitude and excuses. In the space of 30min i called 3 times. The first two calls i had no subscriptions then the 3rd call suddenly i did. Every time i ask to speak to a manager or supervisor ythey conveniently unavailable..</p> <p> </p> <p>On Tuesday 23 August 2016, FIVE MEN ARMED WITH GUNS AND OTHER WEAPONS BROKE MY DOOR STOLE MY PHONE AND MONEY AMONGST OTHER THINGS. </p> <p>PEOPLE IN THE GUESTHOUSE WERE BEATEN UP TIED UP AND BRUTALIZED FOR HOURS..</p> <p>HAD THE HONEYDEW POLICE NOT ARRIVED AS QUICKLY AS THEY DID MY SISTER AND I WOULD HAVE BEEN GANG ****D INFRONT OF EVERYONE.</p> <p> </p> <p>THE POLICE TOLD US HOW LUCKY WE ALL WERE AS THE ****S DIDNT COVERTHEIR FACES THEY WOULD HAVE ****ED US ALL!</p> <p> </p> <p>Now dealing with this trauma iv been trying to get a sim swop for2 days. I accepted that it would take 24hrs. </p> <p>30 hrs later... still NO NUMBER</p> <p> </p> <p>MTN "CHAMPIONS"..'MAM YOUR SIM SWOP WAS DECLINED BECAUSE WE SENT THE VERIFICATION CODE TO YOUR OLD SIM, '</p> <p>HONESTLY WHY WOULD I APPLY FOR SIM SWOP IF I STILL HAD THE NUMBER...</p> <p>MTN'CHAMPION': YOUR SIM SWOP WAS DECLINED COZ THE PERSON WHO HAS THE PHONE DECLINED THE SIM SWOP. NOW I MUST LOOSE EVEN MORE AND BUY ANOTHER R5 SIMCARD. </p> <p> </p> <p>IM SELF EMPLOYED SO MY NUMBER IS MY WORK.</p> <p> </p> <p> </p>
Good Day Jazz Green
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier, I will contact you on the 01-09-2016 to assist further with your request.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Good Day Jazz Green
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier, I will contact you on the 01-09-2016 to assist further with your request.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
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