*********** Techs

I booked my Sony Xperia M4 at MTN on 16 October 2015 as the speaker was faulty. It worked for 1 month only.I called the repair centre call centre at 10:15 am today 6 November 2015 to follow up and was told by Kea that the phone is ready and that I can collect it.<br> I went to the MTN repair centre at !3:15 and was attended to by Zipho, she requested the phone and when I checked it, the fault was not rectified, the speaker is still not working, she took it to the technicians as I waited.<br> After 45 minutes, she came out and told me that the tech needs to check it.<br> <br> Why was this not checked as I clearly stated that the speaker is not working as the fault.<br> <br> This is highly frustrating and inconveniencing as I have the phone for business purposes and this 3 week and counting delay is not acceptable. There was no initiative from MTN to even provide a loan phone due to the delay.