AO
Andre O
1 reviews | Active since Nov 2012
04 Dec 2015, 15:50
*********** STUPID **** SERVICE MTN MUST FALL
MTN MUST FALL. YOU CLIENT SERVICE IS UP TO **** AND IN 3 MONTHS YOU HAVE NOT RESOLVED MY ISSUES. I HAVE NOW APPROACHED ICASA AND THE NCC. MY NEXT STEP IS TO CANCEL MY DEBIT ORDER AND THEN CANCEL THE CONTRACT.
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MTN South Africa's replyOfficial
08 Dec 2015, 15:45Hello Bosbokao,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that on 2015-10-13, you were billed an amount of R 710.16 for both your numbers. On the 2015-10-16 we received a payment of R 478.99 and a debit order for R 231.17 was submitted on 2015-11-02, both these payments covered the balance due for the invoice dated 2015-10-13.
The debit order submitted on 2015-12-01 is for the debit note created for the early upgrade of R 478.00 and the balance due for the invoice dated 2015-11-13 for R 559.00
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that on 2015-10-13, you were billed an amount of R 710.16 for both your numbers. On the 2015-10-16 we received a payment of R 478.99 and a debit order for R 231.17 was submitted on 2015-11-02, both these payments covered the balance due for the invoice dated 2015-10-13.
The debit order submitted on 2015-12-01 is for the debit note created for the early upgrade of R 478.00 and the balance due for the invoice dated 2015-11-13 for R 559.00
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply08 Dec 2015, 15:45
Official
Hello Bosbokao,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that on 2015-10-13, you were billed an amount of R 710.16 for both your numbers. On the 2015-10-16 we received a payment of R 478.99 and a debit order for R 231.17 was submitted on 2015-11-02, both these payments covered the balance due for the invoice dated 2015-10-13.
The debit order submitted on 2015-12-01 is for the debit note created for the early upgrade of R 478.00 and the balance due for the invoice dated 2015-11-13 for R 559.00
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that on 2015-10-13, you were billed an amount of R 710.16 for both your numbers. On the 2015-10-16 we received a payment of R 478.99 and a debit order for R 231.17 was submitted on 2015-11-02, both these payments covered the balance due for the invoice dated 2015-10-13.
The debit order submitted on 2015-12-01 is for the debit note created for the early upgrade of R 478.00 and the balance due for the invoice dated 2015-11-13 for R 559.00
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***