*********** Staff & Management MTN Westwood

I visited your Westwood store some three weeks ago to take out a contract on a Samsung A30s i provided all documentation as requested and was told there is no stock and once stock is received they will contact me i dealt with Sane ,some 2 1/2 weeks have passed Sane smsed me yesterday to inform me that stock has arrived but she was unsure of colors and would advise in the morning ,this she did not do i had to phone and ask someone else ,i informed her that i would be in the area and will come and pick the phone up ,i took time off of work collected my wife from her work as this was a surprise for her ,only to arrive at the store and Sane proceeds to ask all my details again i asked her why she informs me that your system only retains customers details for three days ,so she has to make a new application .

This is ridiculous so every person who waits more than three days for stock has to be re-captured and a fresh application made again . She never informed me of this i had to ask her why are you asking for all my details again ???? this is pathetic customer service she could have explained this to me on the phone rather then me suffer embarrassment with my wife who was supposed to leave with her new phone only to be told that it will take 2/3 hours for authorization to be done . This is not customer service