*********** staff - *****

On the 15th Jun 15 at 11:33:11 upgraded my contract which she didn't give me copy of my contract. Since then having issues with my billing as I am over charged for the contract. As per 808 need to query with signed copy of contract.On the 5th Dec 15, went to Westgate to request copy of contract, which she said she would request from her manager.She logged a query for the billing ref no *** and said Monday she will sort out the matter with manager. She gave us her cell number to call to enquire as she informed us no one answers the landline for the Westgate MTN branch. We have contacted her on the following dates: 14/12, 22/12, 2/01, 9/01, 12/01, 14/01, 15/01, with no joy. But has excuses everytime we spoke - she is on leave / she will call me back or manager is not in to resolve the problem which I believe the manager is invisible which I am not sure exists as never available on the premises. Since July been charged R300 more for contract than agreed upon in store. Even a gentlemen at The Glen branch has picked up the error.Outcome of this complaint to receive a copy of my signed contracted and billing to be rectify. Please can the manager from the Westgate branch contact me