*********** Staff

Hi, my 2 year SIM only contract ended on the 22 November 2022. I was advised by Petros Nxele at MTN Knowles (Pinetown, Durban) that I needed to inform MTN before the 6th December to end my contract so that it does not continue. He provided the number *** to contact so they can process my request. I did so on the 2nd and was told all is in order. Today the 6th of December I get a new months worth of data that I did not request. I phoned again and a lady by the name of Zimasa tells me that they need 30 days notice to cancel the contract and an email with my ID to request this. MTN, you guys are *********** and I will not pay for something that should have been cancelled on the 2nd Dec. Listen to the recording (2nd Dec) as you have promised that my contract would end by the 6th with no additional charges. Contact Zimasa (Ref ***) for further details