*********** staff

18/08/2022 I called to cancel the contract, and the lady I spoke to processed everything and told me the last debit would be on the 20th of August. Much to my surprise, September has come, and my contract is still not cancelled. It seems like an upgrade was initiated instead of a cancellation.

11/09/2022 In early September, I called again to get the contract cancelled, and the person who assisted me assured me that it was cancelled and my last debit would be in September. But I have since learned that the contract is still active and was not cancelled. SR # : ***

I have been trying to get these call recordings to prove that I have been calling to cancel the contract and that someone needs to bear responsibility for the additional debits that have gone off. its been over two weeks, and I am being told that the case has not been picked up. This is after they said their SLA is 27 hours. I have countless reference numbers but nothing to show for them.

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I have lost all hope of getting any assistance. But all I can say is MTN taking advantage of its customers.