*********** STAFF AT MTN WITH BAD ATTITDUE

<p>On 27th July went to MTN in Vaal Mall to upgrade my contract to Samsung S7 Edge + promotion free Samsung Tablet. After waiting for 1 hour we were served, only to wait a further hour and the consultant Mapule Shabangu could not load my upgrade. She put my new cellphone + white tablet + docments aside and assured me she would follow up on the error message she was getting and contact me. I tried for 3 days to get through to the shop on various numbers, even sent two emails, but no response. On the 1st August I went into the Shop waited for an hour only to be told no one could assist me as Mapule was off for the day. On the 2nd August I returned to MTN + was informed that the white tablet set aside with my documents had been sold by one of the other consultants + they only had black available. The error code had not been resolved. The manager Tumelo Mofkeng is never on the floor always in the back room and does not answer his cell. This level of service is hocking to say the least. The take it or leave it attitude leaves much to be desired from MTN. Why do we have to wait an hour for service ?? MTN get your act together and fire the Manager. Your service sucks.</p>