*********** staff at MTN Riverwalk

*********** people at MTN River Walk... My fiances phone was handed on 4 to 6 weeks ago at mtn branch in riverwalk three rivers. I have been phoning non stop to follow up on the repair and everytime its a different excuse. Now he has been sitting on the authorization code for a week now and again there are numerous excuses on the issuing of the phone. Yet again telling me the phone will only be available in January and after i told him countless times that please make sure you have stock on the phone when they issue the authorization code he assured me not to be worried they have loads of stock on the galaxy S10

Today i phoned again as everything was supposed to be set for tomorrow 24th Dec 2019 and yet again he said the phone has to come from bloemfontein so it will only be available next year

After telling me that sasol sold their stock and after i told him that it is not my problem if he does not get the stock this is week 7 now he said it is also not his problem.

I have been with mtn going on 11 years now and this is the millionth time i have to deal with ****y incompetence from staff not being able to deliver every 2nd year with upgrade i have to deal with the same or some or other issue

People like that should go home where they do not have to deal with the public and give chance to the thousands of unemployed people that will go the extra mile of even just do their jobs

I am sick of this people like him is giving mtn a bad name and causing loss of many consumers as even i do not want to deal with this **** anymore this is absolutely unacceptable

I have been paying the contract almost 2 months now with no phone and its not even a repair its due to a faulty battery Please explain to me how this is fair????