1 reviews | Active since Mar 2009
*********** Staff @MTN
I have a MTN data contract, which I administer via the MTN mobile app on my phone. I have been trying to share data using the app, however, the option does not work and instead advises me to contact MTN customer care. what a nightmare dealing with totally *********** staff! As my contract is a data contract only, I am unable to call the MTN call centre on the 135 number. Instead I decided to try their Facebook messenger Online help. After repeating the issue to 5 different consultants, on 5 different days (as it takes the consultant a day to reply), I eventually gave up. Email proved just as fruitless, as they ask the same questions over and over again without resolving the issue. How difficult could it possibly be to activate data Share on a contract? Either their staff are clueless, or their systems totally inefficient. Anyway, I gave up and decided the best is to avoid the company totally by cancelling the contract.
