*********** staff at MTN ****arney Mall

I app**** for a cellphone contract at MTN ****arney Mall on 1 March 2020. A contract application never takes more that 24 hours and mine didn’t. I received an sms from MTN advising that my application had been approved. The consultant assisting me in store, Lee , went as far as calling me, requesting that I come in to get the phone.

I arrived, and things went downhill from there! I was told they have a new system, and NOT 1 CONSULTANT knows how it works - and although my application has been approved, i just cannot get the phone anymore, because not even the store manager , Puleng was trained on the new systems. A ticket was logged, and I left with an approved application & NO PHONE.

I called for an update on 3 March 2020, spoke to a gentleman, and later a lady who’s name is Paballo, who advised I can come in an collect the phone, but to come the next day, because ONLY the consultant I app**** with can give me the phone, and she is off. A whole joke?

I cannot express how frustrated & disappointed I am with the service at ****arney Mall MTN. ALL the consultants, manager included, are *********** & have the WORST customer service s****s.

I have NO idea whats going on, and have had no clarity whatsoever - after speaking to 4 different people.

You would thing staff would get training for new systems, but I guess not. What a waste of my time!