*********** staff @ Melrose Arch

<p>I took a new cellphone contract for my wife on the 20th Jan 2017. On the 26th Jan, a port was done on my wife's number from Vodacom but it was subsequently rejected by mistake. I then requested (same day, 26th Jan) that the port proceeds as it was rejected by mistake. Irvin, MTN consultant who was assisting on this matter, kept confirming to me that the matter is being resolved and that the phone will start working within 72hrs. Today is the 8th Feb,<strong>13 days later</strong> after my wife received the phone, it is still not working!!! Every time I express my frustration about this matter, he answers back in such an inappropriate language and he seems very clueless with mtn systems. My wife is unable to buy any data or airtime because she is scared not to loose them should she get switched over to mtn, this has left her very inconvenienced and frustrated. If this is what it means to have mtn as our network provider, I'd rather go back to vodacom.</p>