cT
claire T

1 reviews | Active since May 2015

06 May 2015, 11:40

*********** staff and unhelful customer care line!

My contract ended end of feb so instead of getting my upgrade i went with 24 moths of data and airtime costing R129 permonth. they had informed me that i would pay R105 admin or transfer cost over and above my R129 in the month of March. <br> <br> so total amount to be deducted from my account would be March - R234 and there after R129.<br> <br> March came and over R380 was deducted from my account. I went in to the claremont branch and firstly the staff were SLOW!!!!! and once i had waited 40 min the lady helping me was rude and short with me. she dismissed my question i left the shop.<br> <br> this month over R550 was deducted from my account. i went into the same shop in cavendish waited a good hour for assistance, once again staff were less than helpful and the assistant made a private call when sitting in my company. i asked to speak to the manager.<br> <br> the manager was arrogant and told me to call 808 - has anyone ever got through to someone on the other end of this nr!!! i have been calling at least 7 times a day waiting for 10 min each time still no answer!!!!!!<br> <br> the help line is not helpful and the shop assistants are useless and without apology!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 May 2015, 16:03
Official
Hello claireterink,

Thank you for posting.

We do apologize for the inconvenience this experience may have caused.

Please note that the dispute charges on your account, are all content charges.

To cancel these subscriptions, please dial: *141*5# and choose option 5 , then choose unsubscribe from them.

Kind Regards,
Samuel Xulu
REQ:***