*********** STAFF AND NON DELIVERY OF SERVICE!!!!!

I called MTN on 31 December 2015 requesting itemized billing on two cellphone numbers for the months of October and November 2015. I was told that I would have it in 5 days. By the 15th of January 2016 I had not received anything and called them again. This time they could not even track my previous request! I did the request again and was told to wait 3 days. Monday 1st February 2016 still no itemized billing so I call again. This time I speak to Thami who ensures me that I would have it by no later than the next day. Needless to say, that never happened. I called today, 4 February 2016, and after relaying the same story to yet another consultant, I get sent an email. But, it's not itemized billing as requested! So again I call and this time the consultant dropps the call in my ear! I call again, only to be told by another consultant that her system is not working and that I should call back for someone else to assist! Really?????!!!!!! MTN has lost the plot!