NM
Nomawethu M
1 reviews | Active since Apr 2016
02 May 2016, 05:15
*********** staff and management
In Jan 2016 I went to upgrade my cell phone contract at MTN Northgate Mall in Randburg. I told the guy who was assisting me to add insurance and he said he did. He ticked 'Yes' for the contract on the contract. A month later my phone was ****** and when I tried to lodge a claim I was told that I don't have insurance on my phone. I called the store and the manager told me the guy doesn't work there anymore. I tried everything and MTN refuses to take responsibility for their staff's mistake and I have to pay for a phone I no longer have, when I told them I need insurance.
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MTN South Africa's replyOfficial
13 May 2016, 12:48Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
MTN South Africa's reply13 May 2016, 12:48
Official
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***