*********** staff and Appalling "Service"

I want to use my prepaid number as my contract number, contacting customer service they advised that they are unable to assist and that I should contact the contracts department. Upon contacting the contracts department, they advised that I should go in store to get the matter resolved. I just come from the store and they advised that I should contact customer care, after an argument they said that I should pay R250 up front and that there is no guarantee that the number will be changed and if it is changed I cannot use my prepaid number and instead they will provide me with a new number (why can I not use my prepaid number). The level of incompetence that one had to deal with is so appalling and I regret ever thinking that MTN is a better network....*********** staff and the refusal of having to act out a simple task is beyond any level of understanding. Management is never available, not telephonically nor in store.