*********** STAFF

In the first week of September, I went to MTN Gateway to take out a data contract as I am working from home.Their systems were down so I had to go back after a few days.I then went back and continued with the application something else went wrong. On the third attempt finally it seemed to be right. I was told the sim card would take up to 72 hours to be activated.Would you believe two weeks later it still wasn't activated.At this time I had canceled my other contracts.I had paid a sim and connection fee and paid for pro rata data and had to pay for the next month in advance.I paid for the data and did not get anything.I went into the store once again and spoke to the manager ,Melinie who had assured me she needed a few more days to get it done.She had given me her contact details( There is no answer up until today).The next debit order had gone off on the 4 October 2021 and I was allocated 50gb .I requested the 110gb day and 110gb night @ R399 which is what I requested in store and agreed upon.As shown on the screen above the agent.The 50 GB allocated was removed and I am now with no data.This service I received is appalling and disrespectful.