*********** Staff

I saw a great business deal on MTN web page in April which I was ever so excited for because I had just registered my company and this would give me all the tools needed to operate a new business. I went in store and app**** early in the month know it takes about 3 days to get approved and have enough time to get this striking deal. Only to be told I need to speak to another consultant because I am doing it under a personal account as the Director for the company seeing as though the business is newly registered. I had submitted all documents to the previous agent and when getting into contact with another consultant I had to resubmit the same documents with additional documents in which I did complete. This is already tediuos work and inconvenient. Then the second agent gets back to me saying that they are handling it and another agent will get back to me. A few days later after requesting feedback another agent gets back to me. This agent then tells me she need the very same documents I had already submitted with a Purchase order. So I submit the documents with the purchase order as frustrating as this is and keep my calm. No reply for a few days. I finally get feedback from the last agent and its the 3rd May 2021 and she politely informs me the special is no longer valid as it is sold out and a new month and I must look at alternative specials. What the hell is going on??? These people do not know what they are doing! Their efficiency is weak and have no ambition to get new customers. I have never as a consumer experienced such poor service and lack of enthusiasm. This is disgusting that you as MTN could even tolerate such staff. I have missed out on something because of your staff and you have lost out as well. When will something be done about this and how much more are you losing?