*********** staff

Same problem, different day In November 2019 I upgraded my contract, only to find MTN never allocated my payment that I paid in store at Mall@Reds together with my monthly subscription. My phone was disconnected in December over the festive season. Only at the end of December was I able to sort this problem and got re connected. Still my account was not rectified. I have sent the proof of payment several times to MTN customer care to rectify. I have not receive statements again assuming they are reconciling my account. Suddenly en of March my phone is disconnected again! Trying to sort this out, only answer I get is your account was handed over to MBD - trying to communicate with MBD on email , forwarded POP to them as well.....No response what so ever. Back to MTN ....not even trying to look into the query, Only answer is your account was handed over! I am fed up with MTN ad their service - the staff responsible to help is ***********. I will be canceling my contract with MTN !