1 reviews | Active since Aug 2011
*********** staff
<p>I have been struggling with MTN for months now. This is my first step to escalating this issue more steps to follow if they dont respond! I have an issue with my phone and no one at MTN is willing to help! They keep transferring me to different departments and when i went to the store on 3 occasions they looked at me with a blank stare! I am yet to find one MTN employee that knows how to fix this problem or even tell me who to speak to! Pathetic. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our telephone conversation i have now refreshed the sim card on the network please switch your handset off and on try use it.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our telephone conversation i have now refreshed the sim card on the network please switch your handset off and on try use it.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***5