*********** staff
<p>Can you kindly assist with the following i went to the store “MTN Maponya Service Centre” on the 26 July 2016 to Upgrade my contract and then after I requested to have insurance on my device and according to the paper work i have all was done and submitted by Tshepo and apparently the insurance was not loaded and now the I have lost hmy device and she came to do a claim but then only to find out that my insurance is not loaded onto my account.</p> <p> </p> <p>So now I would like to know at this stage what can be done to assist the me urgently.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,