1 reviews | Active since Jan 2017
*********** staff
<p>on the 21st of december at around 11am i called mtn to cancel a contract to go back to prepaid. Guess what, the staff member said mtn will contact me to verify and now i get billed for it. I want it cancelled and my damn money back. Useless network when it comes to taking instructions. I have 3 contracts with them and they cant even do their job. </p>
Good day Tahir,
Thank you for taking the time to raise your concerns and affording us the opportunity to address same.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Please note that your contract for the number ****1236 was migrated to prepaid on 201-01-03 as per our records. The amount you were billed for this number as per invoice dated 2016-12-13 was for the services used from 2016-11-14 to 2016-12-13 seeing as MTN bills in arrears and therefore there are no credits due for this invoice.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards,
Tshepo M
REQ:***
Best regards,
Good day Tahir,
Thank you for taking the time to raise your concerns and affording us the opportunity to address same.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Please note that your contract for the number ****1236 was migrated to prepaid on 201-01-03 as per our records. The amount you were billed for this number as per invoice dated 2016-12-13 was for the services used from 2016-11-14 to 2016-12-13 seeing as MTN bills in arrears and therefore there are no credits due for this invoice.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards,
Tshepo M
REQ:***
Best regards,