*********** staff

on the 14th of february i received a reply from the "mtn business" Mazwi Zuma who is the complaints analyst and he even went as far as trying to call me and left tons of voice notes which , was much appreciated, to let me know that my legal status had been removed.

yesterday 28/02/2029 , i then called customer service and guess what, my legal status is still flagging. I then after numerous attempts trying to get hold of the branch at liberty mall a gentleman assisted me and confirm that indeed the legal status has not been removed.

now tell me, for 3 years I have been unable to get funding from banks because of mtn, worse for a fradulant account. Why on earth did Mazwi call me knowing exactly nothing was done being done about this?

why do you even bother to reply and give us false hope because i can see this dragging for another 2 years. i asked who will be liable for errors if this account is not closed hence i was requested to closed the account and mazwi distinctively confirm the account was closed and the account isnt closed, its still with legal.

what will it take for me to finally get this over and done with. Do i need to write a review everyday? I am tired of all of this. someone now this to be accountable for all this incompetence and i really wish to take this further now. i am tired of speaking to the same people who actually do nothing to assist me.