*********** staff

I recently did an upgrade at the Canal Walk store with Nondumiso Spalbooi. She asked me if I wanted to take insurance out on the new phone and I explained to her that I had Mtn insurance on my old phone. I asked her if I could keep the insurance on the old phone and she said that I could not. So she went further on to say how much the new insurance would be if I decided to take it. I rejected the offer and she said that she would cancel the insurance for me. End of the month I get billed for the insurance and now she says that I was suppose to cancel the insurance myself which she never advised me to. She goes on further to say that she probably forgot to give me the number. Her incompetence is costing me money