*********** STAFF

On 2 August I saw the Samsung Note 8 on promo online for R499 at MTN , so I decided to search for more deals the I came across a lot of MTN deals on phonefinder so I called the MTN Malelane branch and spoke to a lady called Dumisile, she told me that she had the phone and I had to come in store she could not start the application as she could need my fingerprints.I asked her to keep the phone and I would come after work, I got there just after 15:00 and did the finger prints and gave her my Id and drivers and then she could not find the package that I was looking for , so I showed her my phone but she said that they don't have the codes so she cannot do anything, I then called customer service to find out as she did not want to call, I explained the consultant and then he transferred me to someone else who then transferred me to another person, that guy said that he could also not find the deal only one for 36 months but the one I had/have clearly says 24 months, I also asked him why could the store not build me my own package (Made for Me) and then we could see the difference he said they could but i told him that I was told the consultants that they cannot do that as they don't know how, he told me that they maybe just don't want to help me as they should know how the build as package please not as I was speaking to this guy I left the store as it was getting late approx 16:30. Later that evening I decided to call another store I thought that maybe I could get someone how could help me so I called MTN Ilanga Mall , I was told by a consultant that MTN was having problems loading the Samsung Note 8 deals but they are working on it. I called MTN Malelane and explained that to Dumisile the next day and asked her to call me as soon that she gets the codes for the package that I wanted. On Monday 6 August I call MTN Direct again and then spoke to a lady Danelle she told me that she has just sent and email with the exact query so she will call me tomorrow to let me know.SHE HAS ONLY CALLED ME BACK TODAY AT 10:30 ATFER A WEEK AND THEN MAKES IT MY PROBLEM In the meantime I went to Durban for the long weekend and I inquired at the MTN Westwood branch on the 10 August and I was told that they do not have that phone and they will also not be able to give me that package if they had the phone as they are a franchise store, the guy told me to go to MTN Pavilion. Before driving to Pavilion I decided to call them first as i did not want to waste my time going there for nothing.I called the Pavilion store and spoke to a lady and she told me that they did not have stock and there is no stock of the Samung Note 8 in the Durban branches, I was also told that I will not get the phone on another package only the R499 Made for Me S or the Business package as Samsung has put in a restriction as they want to sell out the Note 8 because of the Note 9 launch. On Saturday 10 August I called MTN Ballito and spoke a lady there and she told me that she had only one phone left but they also only have the R499 package, I told her to please keep it for me I will come in and do my upgrade I DID NOT HAVE A CHOICE AS THE PHONE WAS SELLING OUT AND MTN WAS NOT GIVING ANOTHER PACKAGE AS ADVERTISED ON PHONEFINDER. Now this morning as mention above, I got a call from Danelle saying that the PACKAGE THAT I WANTED WILL BE AVAILABLE FROM NEXT WEEK. I TOLD HER THAT I HAVE ALREADY UPGRADED, WHY IS SHE ONLY CALLING ME A WEEK LATER, SHE SAID THAT I SHOULD HAVE WAITED FOR HER CALL, I WENT IN STORE AND I DID NOT WAIT FOR HER CALL. I SAID TO HER THAT SHE TOLD ME THAT SHE WILL BE CALLING ME THE NEXT DAY AND THE CONVERSATION JUST WENT ON LIKE THAT YOU SHOULD HAVE WAITED FOR MY CALL LIKE A WRECKED RECORED I I JUST KEPT TELLING HER THAT SHE WAS SUPPOSED TO HAVE CALLED ME THE NEXT DAY GO LISTEN TO THE RECORDING I WAS GETTING LOUDER AS SHE WAS JUST GOING ON AND ON SO I CUT THE CALL BECAUSE WE WERE NOT GETTING ANYWHERE. I am disappointed yet again with MTN as it is false adverting the offer was for the month of August the phones were selling out I had to take the phone I I was told by numerous consultants that that is the only package you have.It is MTN's fault that the packages were not loaded on time and the consultants Misinformed the Consumers and they have failed to give feedback timeously you cannot rectify it. The upgrade was done 2 days ago surely someone has the power change it , LET SEE WHAT SERVICE YOU CAN OFFER FOR YOU MISHAP.