1 reviews | Active since Nov 2013
*********** staff
<p>Sometime in Mar or Apr 2016 I went to Mall of Africa mtn store to upgrade my contract, I upgraded to a package that was different from the one I had, but the consultant didn't cancel the old package for some strange reason. Mtn has been charging me for 2 packages since then (this was confirmed at the store), I went to the same store to understand this issue, a request to rectify this was logged and I'm still in the dark of the outcome. Unfortunately no one has updated me of the developments, I was overcharged again beginning of Aug 2016 which means no one bothered to look at my query.</p> <p> </p> <p>Can I get my money back, confirmation that the old package is cancelled?</p>
Good Day John Wisani
Thank you for your post.
We are terribly sorry for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the Broadband 100MB and the recurring SMS bundle have been cancelled and a credit amount of R64.64 was passed towards the account for invoices dated: 2016-06-01 to 2016-07-01.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Good Day John Wisani
Thank you for your post.
We are terribly sorry for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the Broadband 100MB and the recurring SMS bundle have been cancelled and a credit amount of R64.64 was passed towards the account for invoices dated: 2016-06-01 to 2016-07-01.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,