*********** staff

Upgraded contract on the 10th Jan which I request a booster bundle to be added to contract. After 4 calls to 808, has still not received my extra data. Which would include the amount since contract was renewed before invoice date. You get reference numbers via sms with feedback its resolved. But still no data allocated. So much blame shifting from store to call centre. Call keeps been escalated to different departments with no joy & no data. What is the use of having contract but you don't get anything stipulated on contract. Sad thing, whenever I do upgrade there is an issue which takes weeks / months to resolve matter. Let see how long this going to take to sort out. As I now have purchase data which is supposed to part of my contract. MTN is useless & totally ***********. You call me for the reference numbers but let's see if you can pick cases.