sM
sbonginkosi M
1 reviews | Active since Nov 2011
23 Feb 2016, 10:17
*********** staff
I bought airtime on a Sunday last week and I converted some of the airtime to data(100mb weekly). on Monday morning, and my airtime was finished but I had data. when I asked why , I was told that the apps used some of the airtime not data.<br> <br> and when I requested the manager or team leader to explain my concern. she proudly answered and said, YOUR PHONE SHOULD TALK TO YOU, AND SHE DIDNT WANT TO ANSWER IN A BAD WAY. from a trained *********** mtn staff who doesn't know how to responds to clients<br> <br> how can your phone use airtime when you have data? and it chowed my money.
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Replies (1)MTN South Africa's replyOfficial
24 Feb 2016, 10:29Hello mbathah,
We are truly sorry for the inconvience caused and for the breakdown in service experienced.
We have now escalated the matter to the management team in question. We've provided them will all the information pertaining to your complaint and requested they make contact with you to resolve the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvience caused and for the breakdown in service experienced.
We have now escalated the matter to the management team in question. We've provided them will all the information pertaining to your complaint and requested they make contact with you to resolve the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply24 Feb 2016, 10:29
Official
Hello mbathah,
We are truly sorry for the inconvience caused and for the breakdown in service experienced.
We have now escalated the matter to the management team in question. We've provided them will all the information pertaining to your complaint and requested they make contact with you to resolve the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvience caused and for the breakdown in service experienced.
We have now escalated the matter to the management team in question. We've provided them will all the information pertaining to your complaint and requested they make contact with you to resolve the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
