*********** staff

on July I call MTN 808 number to request for a 1GB on promotion with extra 1GB free, the agent loaded a fortnight 1GB and I called the few munities after the wrong 1GB was loaded to rectify the error. The correct 1GB was loaded but the incorrect 1 was not removed so I ended up paying for both on my end of August invoice, total amount debited from my account was R528, R289 for my standard package, R160 for the promo 1GB I requested and R79 for the incorrect fortnight 1GB.<br> End of September R449 was debited from my account and I called in to check what was the extra R160 for since I didn't request anything extra on August, I was then told its for a 1GB that I requested and when I ask the agent to check if the 1GB was loaded on my number and for which month, she told me that she doesn't see anything, Then she logged a query for a refund but up to today every time I call the query is logged incorrectly and they log a new query and this has been happening for the whole month. below are some of the reference number I got with no resolution and every time I have to explain and a new query is logged.<br> *** / *** / *** / *** / ***<br> <br> Please assist me because I h