CA
Colin A
1 reviews | Active since May 2013
29 Mar 2015, 11:37
*********** Services
I've been a loyal customer for the last 15 years. I upgraded my contract 2 months ago and since then my Sony Experia T3 has been in for repairs twice. In both scenarios its been an issue with the device. I requested on the first instance a device swop to a Blackberry but was told I cannot. With this been the second occasion, I'm almost certain the issues will continue! I need a resolution to this issues as cannot be back and forth to MTN. My monthly bill includes a fee for the device, will I be compensated for the non-use of this device? I have no faith/Trust with the Sony T3, as a resolution a brand change should be inevitable!! Please advise to a speedy resolution!<br>
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Replies (1)
MTN South Africa's replyOfficial
12 Apr 2015, 09:59Hello Colinasp,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply12 Apr 2015, 09:59
Official
Hello Colinasp,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Best regards,