ML
Miranda L
1 reviews | Active since Feb 2013
13 Nov 2015, 09:39
*********** service to get a phone
Just a heads up to anyone thinking of getting a phone from MTN at Liberty Life Centre: Xolani and Shanaaz are completely indifferent to your customer experience. It's taken two days and I still don't have a phone even though I've been an MTN customer for 8 years and running. The pass the buck, saying it's credit queries, then credit limit errors etc.<br> <br> I've now asked that they stop the contract purchase. I don't have a phone, but I can only hope the dummies at MTN don't let the debit order go off.<br> <br> This level of service makes me think the fine in Nigeria is 100% appropriate.
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MTN South Africa's replyOfficial
13 Nov 2015, 12:13Hello MirandaL,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
MTN South Africa's reply13 Nov 2015, 12:13
Official
Hello MirandaL,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***