*********** Service Provider

It is sad that I need to resort to this platform, but I need to share this. After upgrading my contract with MTN (29 Sept), and activating my new sim in the new phone on 5 Oct (delivery only on 2 Oct) I have been unable to consistently receive calls. Everything else works but this. From the 7th of October I have had to spend countless hours on the phone to try and resolve this issue. No one gets back to, you get passed from one department to another. Only on the 9th of October did someone take responsibility, but is still unable to resolve the issue. I had to drive to a service center to do a sim swop - doesn't work. I now need to hand in my phone without a replacement until they could repair it - that is if it is actually the problem. To be honest, I've had enough. I am the one that needs to spend hours listening to the music on the phone and no one can do something - I need to do all the work.<br> <br> Can someone just tell me who I can contact to cancel my contract - it cannot incur any costs since I reported the problem early and I couldn't use the service I pay for! PLEASE, PLEASE any way in order to get rid of MTN!