*********** service delivery

In the beginning of February, I was contacted by a consultant from MTN mobile plus, informing me that I qualify for an upgrade from my current prepaid account to a contract account called my top up 50. I was told that they would deduct R39 every month from my account and that I would receive contract benefits such as monthly airtime top ups, sms's, e.t.c. I was then taken through the process of completing a contract with them over the phone in order for all this to start taking effect. They then explained the conditions for the contract to me which I relayed understanding to. I was told they would deduct the money from my account on the 1 of the next month. On the 27 th February, an email was sent that my order is being processed. On the 1st of April they deducted the money. I waited for the promised services, nothing. I then called to find out what was going on, I was told that they still processing my order but they should be done by the 17th f the month and I should receive everything then, the 17th came and still nothing, I called again and I was told they are having difficulties on their side with their systems and I should expect it to be loaded on the 25th. The 25 came and