*********** service delivery.....!!!

I wrote to you about the bad service I've received at MTN about a contract they offered me. I have been having problems with them loading the promised benefits they offered me for this contract and I have been awaiting on this for the past 2 and a half months now. Every time, they take their money from my account but i am not benefiting at all from it. When I tell them to cancel the contract, they tell me of these stupid cancellation fees, and yet they can't deliver on good service. My request from you is that you help me to cancel this contract, without these stupid fees of theirs they keep telling me about, return my number to me under prepaid so that i may be able to continue with all the things i used to be able to do on my phone. I have been nothing but patient with them and all I have received is disappointments from them. Seemingly MTN does not value their customers as I have been treated really badly by them. At least with prepaid i did not have to deal with such nonsense of no service delivery and they actually followed up on customer satisfaction.They can keep the money they have debited from me these past 2 months, i just want my number back on the prepaid network, klar!