1 reviews | Active since Jan 2012
*********** service at MTN
<p>I’ve requested my MTN contract to be cancelled on the 24th of January 2017 (after my contract had expired) & to date it has not been done, instead they are continuously debiting my account every month (7 unauthorised debits in total so far and counting). I’ve called in over 6 times and have 3 different reference numbers, spoke to 6 different agents plus a team leader and still find it extremely frustrating that a simple request cannot be implemented, which was cancel my MTN account, refund me back the money for the unauthorised debits which they've agreed to do and stop debiting my account. Seriously, what more do I need to do to get competent service from MTN.</p>
Thank you for your post.
We acknowledge the receipt of your complaint.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that an urgent request have been logged to our banking department to process the refund of R -1,558.61 to your bank account,it should take within 3 to 5 working days to reflect in your account.
regards
mike
Complaints Management Team
Reference Number: ***9
Thank you for your post.
We acknowledge the receipt of your complaint.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that an urgent request have been logged to our banking department to process the refund of R -1,558.61 to your bank account,it should take within 3 to 5 working days to reflect in your account.
regards
mike
Complaints Management Team
Reference Number: ***9