*********** service

so this is your response \Kindly be advised that an investigation has been conducted, on the 2016-03-23 @ 17:47:10 there were multiple applications running, which are the default browser and social browser. The total of 25.***9 MB was used during the given time which billed you R12.53.\" for a matter so serious, do you not think a call would have been better. When i called and spoke to you last week you advised me of this and you also advised me that before this i had roughly R43 so then where is the rest of my airtime?? are you going to blame my device like every other call centre agent there after all my data connections were turned off as instructed to by your agents. i then still received an sms stating i used R42 on 42MB, isnt that silly? obviously if i know i have airtime i would use it to buy data bundles as i would save more as your out of data bundle rates are R1 for 1MB....TAKE SOME OWNERSHIP OR THIS IS GOING FURTHER!!!"