1 reviews | Active since Jun 2015
*********** service
i have been a very loyal mtn customer for a number of years & since my contract ended i have been having endless problems!!! AIRTIME HAS BEEN DISAPPEARING mtn blames my device time & time again even tho i have switched my data & background data off as I WAS ALWAYS TOLD TO DO SO BY EVERY AGENT!!! last nite i spent at least 1 and half hours with your call centre eventually i got through to Miss Majola who is one in a million in fact the only one from prepaid high value who tried to assist further than the rest of *********** agents who talk as if they reading from a script!!! she advised me to call back but no agent was allowed to transfer me to her!!! why dont you guys take ownership of this ****!!!! the first time it happened i called & it was your fault and my airtime was reversed now in one day my R60 is gone & i bought numerous data bundles for like R30 but the rest is gone!!! I REQUEST A FOLLOW UP & INVESTIGATION BE DONE & DO NOT TELL ME ABOUT MY INTERNET CONNECTION WHEN IT WAS OFF!!!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly be advised that an investigation has been conducted, on the 2016-03-23 @ 17:47:10 there were multiple applications running, which are the default browser and social browser. The total of 25.***9 MB was used during the given time which billed you R12.53.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly be advised that an investigation has been conducted, on the 2016-03-23 @ 17:47:10 there were multiple applications running, which are the default browser and social browser. The total of 25.***9 MB was used during the given time which billed you R12.53.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***