*********** Service

I had taken out a new contract last week with Mtn Direct Johannesburg.This is my first contract with mtn direct. I have been having endless problems with my new device. I had contacted mtn direct , I was said I had to speak to the consultant that helped me when I took the contract. I had left 7 or 8 messages for her to call but she did not return my call whereas when I was taking the contract she had called immediately if I had any queries. Today I finally got the consultant to call me because I wanted to speak to the manager. My Samsung S6 edge has been heating up, battery dying when it's 30%, back of my phone cover is lifting, can't make 90% of my calls and does not charge at times. I am now said that my phone will get fetched within 48 hours and I will probably get a new phone after 2 weeks if they find a fault. This is a new contract which was taken our lastweek, what's the reason for me to wait 2weeks ? The reason I took this handset is because I use it for my business so that it would be convenient. This is more of an inconvenience caused to me as well as to my clients due to the pathetic service of MTN Direct.