RA
Remi A
1 reviews | Active since Jul 2015
30 Jul 2015, 16:22
*********** service
I have been trying to cancel my contract with MTN. I have waited on the phone for almost 90 min, after which I was told someone would call me back, but nobody did. I have sent numerous emails requesting assistance but there has been no response. The staff who work at the retail stores tell me to do this, but I can't get hold of ANYONE, not even head office. <br> <br> I am exhausted by the bad service and high tariffs and want to cancel my contract with them as they are not worthy of the money have spent especially with the fact that I get no good service in return.
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MTN South Africa's replyOfficial
13 Aug 2015, 14:10Hello Remi_ZA,
Thank you for your post.
We are terribly sorry for the delay and the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please find below the estimated early termination fees:
Msisdn : ***
R 10,605.57 / 24 * 13 months remaining = R 5744.68 (handset fee)
+ unbilled balance R 738.41
+ outstanding balance R 1,362.15
Estimated total R7845.24
Payment should be made to the below account, prior to the cancellation of the contract.
Absa Bank
Account Name: MTN SP
Account Type: Current
Account number: ***
Branch code: 632005
Reference Number: Cell Phone Number
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the delay and the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please find below the estimated early termination fees:
Msisdn : ***
R 10,605.57 / 24 * 13 months remaining = R 5744.68 (handset fee)
+ unbilled balance R 738.41
+ outstanding balance R 1,362.15
Estimated total R7845.24
Payment should be made to the below account, prior to the cancellation of the contract.
Absa Bank
Account Name: MTN SP
Account Type: Current
Account number: ***
Branch code: 632005
Reference Number: Cell Phone Number
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply13 Aug 2015, 14:10
Official
Hello Remi_ZA,
Thank you for your post.
We are terribly sorry for the delay and the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please find below the estimated early termination fees:
Msisdn : ***
R 10,605.57 / 24 * 13 months remaining = R 5744.68 (handset fee)
+ unbilled balance R 738.41
+ outstanding balance R 1,362.15
Estimated total R7845.24
Payment should be made to the below account, prior to the cancellation of the contract.
Absa Bank
Account Name: MTN SP
Account Type: Current
Account number: ***
Branch code: 632005
Reference Number: Cell Phone Number
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the delay and the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please find below the estimated early termination fees:
Msisdn : ***
R 10,605.57 / 24 * 13 months remaining = R 5744.68 (handset fee)
+ unbilled balance R 738.41
+ outstanding balance R 1,362.15
Estimated total R7845.24
Payment should be made to the below account, prior to the cancellation of the contract.
Absa Bank
Account Name: MTN SP
Account Type: Current
Account number: ***
Branch code: 632005
Reference Number: Cell Phone Number
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***