***********, rude & unhelpful consultants

I've been a customer of MTN since 1995. I've RICA'd when I was required to do so. I have 4 Contract numbers & 3 pre-paid numbers - all RICA'd as required and my address details have been the same for at least 20 years - no changes<br> <br> I've done an upgrade on my one cell number in January via your MTN Shop - (via telephone / call center) - this was fairly painless...<br> <br> I had to also supply the courier (when I signed for delivery) with proof of my most recent physical address / ID documents. This was done!!!<br> <br> Now this number has an entry under services which states that RICA is not done. When I check your online RICA check (MTN web page) the number is shown to be RICA'd.<br> <br> With this knowledge I tried to have the entry removed from my account for this number but have only had *********** and rude people telling me I have to go to my nearest MTN outlet and have it done - I tried to do this once but the staff at shop was unable to for some reason.<br> <br> I'm not generally able to visit a MTN outlet currently as I'm working from 06:00 to 18:00 daily and am not close to any MTN stores<br> <br> Please remove the entry stating that number must be RICA'd from my telephone number