JH
Joy H
1 reviews | Active since Jul 2015
07 Mar 2016, 14:47
*********** responses and Incorrect Billing
MTN legal has not been responding and addressing my complaint adequately. The MTN billing department has been billing me for a contract I cancelled November 2015 already and have failed to send me the correct contract bill. I even took the liberty of sending and excel sheet to help them but they have suspended my service and locked my account. They are demanding money I do not owe them because of their negligence. <br> I have kept all my communication and records and hope someone who is competent and has a client centric attitude resolves this as it has been going on for way to long.
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MTN South Africa's replyOfficial
08 Mar 2016, 11:14Hello Lady J Henry,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Legal division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Legal division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply08 Mar 2016, 11:14
Official
Hello Lady J Henry,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Legal division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Legal division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***