AM
Adri M
1 reviews | Active since Nov 2015
10 Nov 2015, 13:26
*********** personnel & no service
MTN has debited my account with the wrong amount - 2 months premiums instead of 1 month. 10 days later still no reply or assistance neither can the seem to find payment on their bank account.
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MTN South Africa's replyOfficial
11 Nov 2015, 19:07Hello adri@main,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The debit order from 2015/09/30 was a returned debit order which is why you were billed double in October. Please respond to the email that has been sent to you, attach the proof of payment so that we can request for the R489 to be allocated to the correct account number.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The debit order from 2015/09/30 was a returned debit order which is why you were billed double in October. Please respond to the email that has been sent to you, attach the proof of payment so that we can request for the R489 to be allocated to the correct account number.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply11 Nov 2015, 19:07
Official
Hello adri@main,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The debit order from 2015/09/30 was a returned debit order which is why you were billed double in October. Please respond to the email that has been sent to you, attach the proof of payment so that we can request for the R489 to be allocated to the correct account number.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The debit order from 2015/09/30 was a returned debit order which is why you were billed double in October. Please respond to the email that has been sent to you, attach the proof of payment so that we can request for the R489 to be allocated to the correct account number.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***